1. Do you offer one-time cleans or recurring services?

• Answer: Yes, we offer both one-time and recurring services to fit your needs. Whether you need a quick tidy-up before a party or ongoing maintenance, we've got you covered.

2. What kind of cleaning products do you use?

• We use eco-friendly products that are gentle on surfaces and the environment. They are also pet-friendly and hypoallergenic, so they won't cause any allergic reactions.

3. Can I request specific cleaning tasks or areas of focus?

• Absolutely! Just let us know what you need help with, and we'll customize our cleaning plan accordingly.

4. How far in advance should I book my appointment?

• We recommend booking your appointment at least 24 hours in advance to ensure availability. However, we understand that sometimes unexpected messes can happen, and we'll do our best to accommodate last-minute requests.

5. Will the same cleaner come to my home each time?

• Yes, we strive to send the same cleaner to your home each time to maintain consistency and build a relationship with you. However, if your usual cleaner is unavailable, we'll send another qualified team member who's familiar with your home and cleaning preferences.

6. How long does a typical cleaning session take?

• The duration of a cleaning session varies depending on the size of your home, the level of cleaning required, and the number of rooms that need attention. On average, a standard cleaning session takes between 2-4 hours.

7. Do you charge extra for supplies or equipment?

• No, we provide all necessary cleaning supplies and equipment at no additional cost to you.

8. What if something breaks during the cleaning process?

• While we take great care in handling your belongings, accidents can still happen. In the unlikely event that something gets damaged during the cleaning process, we'll work with you to resolve the issue promptly and fairly.

9. Can I tip my cleaner?

• Yes, tipping is not mandatory but greatly appreciated. If you feel that your cleaner has gone above and beyond, please consider showing your appreciation with a gratuity.

10. How do I prepare my home for a cleaning session?

• To ensure an efficient and effective cleaning session, we suggest picking up clutter, putting away dishes, and making sure there's clear access to all areas of your home. Additionally, please communicate any specific cleaning requests or concerns to your cleaners before they arrive.